Taiwan Mobile is actively building an innovative AI ecosystem, planning to expand its AI partnerships from six collaborators this year (including LINE Taiwan, Google, Partipost, DottedGlobal, Nuwa Robotics, and Ocard) to 12 partners next year. Facing the dual challenges of labor shortages and technological advancements in the post-pandemic era, Lin Der-Wei, Vice President of Taiwan Mobile’s SME Business Division, noted that demand and revenue for the "OP Shop Package" have significantly increased in recent years, reflecting strong and sustained market demand for AI application services.
Taiwan Mobile's CEO Lin Zhi-Chen emphasized that Taiwan's more than 1.67 million small and medium-sized enterprises (SMEs) are the backbone of the nation's economy, accounting for over 80% of the workforce. With the arrival of the AI era, many SMEs worry about falling behind in the global wave of digital transformation due to labor shortages and technological gaps. To address these concerns, Taiwan Mobile offers the "OP Shop Package," integrating AI and digital tools from partners such as Google Cloud, LINE Taiwan, DottedGlobal, Partipost, Ocard, and Nuwa Robotics. The package provides diverse solutions, including AI-powered voice booking services, online ordering, consumer behavior analysis, targeted influencer marketing, and AI service robots, enabling SMEs to adopt AI technology quickly and enhance operational efficiency and market competitiveness.
Following its acquisition of Taiwan Star, Taiwan Mobile has significantly expanded its corporate customer base. It plans to extend its services beyond the food and beverage, wholesale and retail, and beauty industries to include long-term care and other sectors next year. Overall, the expansion of Taiwan Mobile's AI ecosystem and the growth of the "OP Shop Package" aim to help SMEs seize new opportunities brought by digital transformation and AI upgrades, ensuring they remain competitive and continue to thrive in the highly competitive post-pandemic market.
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